An exchange froze your funds? We'll restore access

We always provide a free initial consultation to assess your situation and the prospects of resolving the case. The cost of handling depends on the case's complexity and is agreed with the client in advance — with no hidden charges or unexpected expenses. We follow a transparent pricing approach, and in some cases a success-based fee structure is possible.

In most cases the process takes 2 to 8 weeks. Exact timelines depend on the specific exchange's policy, the reasons for the freeze, the volume of information requested, and the complexity of the case. After an initial analysis of the situation, we can give a more realistic estimate and propose an optimal action strategy.

No professional company can guarantee a specific outcome in matters involving the freezing or recovery of crypto assets. The result depends on the circumstances of the case, the platform's policy, and the available evidence. That said, our experience and established approach allow us to successfully handle the majority of cases. At the initial consultation we will honestly assess the prospects of your case and offer to take it on only if we see a real possibility of helping.

Yes. Client confidentiality and data protection are a priority for us. We use secure communication channels and never pass information to third parties without the client's consent. All materials and case details are handled in line with strict security standards and professional ethics.

We handle cases involving most major international crypto exchanges and platforms, including Binance, Coinbase, Kraken, OKX, Bybit, Bitget, and others. We take into account the specifics of each platform's compliance procedures and build an engagement strategy based on their internal requirements and how they typically review such cases.

Even if the exchange has already refused to unblock or has stopped responding, that doesn't always mean the situation is hopeless. Many clients come to us precisely after trying to resolve the matter themselves or after an initial rejection. We re-analyze the case, identify possible mistakes in earlier communication, prepare additional justification, and build a further strategy for engaging the platform. In many cases this helps reopen the review and achieve a reconsideration of the decision.

No. We never ask for logins, passwords, or full access to your account. We work on the basis of the documents you provide, the communication history, and the information needed to handle the case. Interaction with exchanges takes place exclusively through official channels, in compliance with security and confidentiality requirements. Your data and account access remain entirely under your control.